Returns Policy

Stylana supports e-commerce and gives you, through the completeness of our product descriptions, the privilege of immediate contact with our products from your computer or mobile screen, quickly and easily.

Below we set out separately the terms for exchanging a product, withdrawing (a return with a refund) and defective or incorrect products, so that it is clear what applies in each case.

A. Which case applies to you

1. You want an exchange. The product suits you as a choice, but you need a different size or another product (e.g. the trousers were too big and you want one size smaller). No money is refunded — the item is replaced.

2. You want to withdraw (get a refund). You no longer want the product and ask for the purchase price back.

3. You received a defective or incorrect product. Fully covered by us.

B. Product exchange

1. Exchanges are accepted within 14 calendar days of receipt. Prior written notice at info@stylana.gr is required.

2. The product must be completely unused, with all parts, documentation, and packaging in pristine condition, and accompanied by the proof of purchase.

3. The replacement can be the same product in another size (if available) or another item of equal or greater value.

4. Exchange shipping costs.

a) If your order had free shipping due to its value, then the first exchange is also free and is handled via Box Now, in Greece and Cyprus. Stylana covers both the return of the original product and the shipping of the replacement. Any subsequent exchange is at the customer's expense.

b) If your order did not have free shipping, the exchange costs (return of the original and shipping of the new product) are borne by the customer.

5.If the above procedure and conditions are not followed, the exchange is not accepted and the product is sent back at the customer's expense.

C. Withdrawal (return & refund)

1. Within 14 calendar days of receipt of the product or order, to exercise your right of withdrawal you must complete, sign and send the Withdrawal Form to info@stylana.gr.

2. Within 14 calendar days of notifying us of the withdrawal request, you must return the product(s) or the order.

3. Return costs. In the event of withdrawal, the cost of returning the products is borne by the consumer. The return is made by the same method used to ship the order and the relevant cost is charged to the customer.

4. Following your withdrawal, we refund the price of the products within at most 14 calendar days from receipt of the products.

5. Refunds are issued via the same method originally used to pay for the order:

a) Credit / debit card:if the amount has already been paid to the company by the bank, we notify the bank to reverse the transaction, and we are not responsible for the bank's processing time or method.

b) Bank transfer: the refund is made by bank transfer to the same account.

D. Defective or incorrect products

1. All our products are inspected. In the unlikely event the product you received is defective or incorrect (different from what you ordered), please contact us as soon as possible, within 2 business days, at info@stylana.gr.

2. In this case, all costs (return of the defective item and shipping of the replacement, or refund) are borne entirely by Stylana.

E. Return / Exchange Procedure

Please follow these steps for best service:

1. Contact us by phone at +30 2741 181 265 or email info@stylana.gr to let us know whether you want an exchange, a withdrawal, or to return a defective product.

2. Pack the product in a durable box. Do not fold leather items. Over-creased or scratched products are not accepted.

3. Include in the package:

a) The receipt
b) Your full name
c) For a withdrawal, the completed Withdrawal Form

4. Send to:

FNS IKE
Periandrou 48, Korinthos
20131, Greece
Tel. +30 2741 181 265

5. For the free first exchange (see section B.4.a), shipping is via Box Nowat Stylana's expense — we will send you the relevant instructions. In every other case (additional exchanges, withdrawal, or an order without free shipping), the return/shipping costs are borne by you and you send the parcel at your own expense (sender pays).

6. You may use another shipping method at your own expense. We recommend a method that provides proof of delivery. Returns via regular postal mail (ELTA) are not accepted.

We are not responsible for loss during return shipping. Always use a method that provides proof of delivery.

For help with the return/exchange/withdrawal process, contact us by phone at +30 2741 181 265 or use our contact form, or email:

info@stylana.gr